Shipping policy

Shipping Policy

Last updated: July 29, 2026

At Wagroad (wagroad.com), we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Orders placed before 5:00 PM (EST) will begin processing the same business day

You will receive an email confirmation with your order details immediately after purchase, and a separate shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Methods & Delivery Times

We currently offer the following shipping option for all orders within the United States:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–5 Business Days FREE

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and begin from the date of shipment, not the date of order.

3. Shipping Destinations

We currently ship to addresses within the 48 contiguous United States. *Note: At this time, we do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international destinations.

4. Shipping Carriers

Orders are shipped via major carriers including UPS, FedEx, or USPS, depending on your location and package size. Carrier selection is made at our discretion to ensure the fastest and safest delivery.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

If you have not received a tracking email within 3 business days of placing your order, please contact us at hi@wagroad.com.

6. Shipping Delays

While we strive to meet all estimated delivery windows, delivery times may be affected by:

  • High-volume shipping periods (holidays, sales events)
  • Severe weather conditions or natural disasters
  • Carrier delays outside of our control
  • Incorrect or incomplete shipping address provided at checkout

Wagroad is not responsible for delays caused by the shipping carrier or circumstances beyond our control. However, we will do our best to assist you in resolving any issues.

7. Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of checkout. Wagroad is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us immediately at hi@wagroad.com. We will do our best to update the address before the order ships, but we cannot guarantee changes can be made once an order has been processed.

8. Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it:

  1. Check with neighbors or building management
  2. Wait 24–48 hours, as carriers sometimes mark packages as delivered prematurely
  3. Contact the carrier directly with your tracking number
  4. If the issue remains unresolved, contact us at hi@wagroad.com within 7 days of the marked delivery date

We will work with the carrier to investigate and find a resolution.

9. Damaged Packages

If your order arrives damaged, please:

  1. Take photos of the damaged packaging and product immediately
  2. Contact us at hi@wagroad.com within 48 hours of delivery
  3. Include your order number and photos in your email

We will arrange a replacement or refund as appropriate.

10. Contact Us

For any shipping-related questions, please reach out to our customer support team:

  • Email: hi@wagroad.com
  • Website: wagroad.com
  • Response Time: Within 1–2 business days
  •  Company Name: Carmatssolutions LLC
  • Phone: +1 (786) 948-2809
  • Business Address: 1500 N GRANT ST STE N9 DENVER, CO 80203
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

This shipping policy applies to all orders placed on wagroad.com. Wagroad reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date.