Refund policy

Return & Refund Policy

Last updated: July 29, 2026

At Wagroad (wagroad.com), operated by Carmatssolutions LLC, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to make it right.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

  • The item is in its original, unused condition
  • The item is in its original packaging with all tags and accessories included
  • You have proof of purchase (order confirmation or receipt)

Items that are damaged due to misuse, altered, or missing original packaging may not be eligible for a full refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items returned after the 30-day return window
  • Items showing signs of use, wear, or damage caused by the customer
  • Gift cards

3. How to Initiate a Return

To start a return, please contact our customer support team within 30 days of receiving your order:

  • Email: hi@wagroad.com
  • Phone: +1 (786) 948-2809

  • Return Method: By mail. Once approved, you will receive a prepaid shipping label via email.

  •  

    Return Address: 1500 N Grant St, Ste N9, Denver, CO 80203, United States

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1–2 business days with return instructions and a prepaid return shipping label.

4. Return Shipping

We cover all return shipping costs. Once your return request is approved, we will provide you with a prepaid return shipping label at no charge to you. You will not be responsible for any return shipping fees.

Restocking Fee: There is no restocking fee for any returned items ($0).

5. Refund Process

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to your original payment method
  • Please allow additional time for your bank or credit card company to process and post the refund (typically 3–5 business days)

6. Exchanges

If you received a defective or damaged item, or if you'd like to exchange for a different size or color, please contact us at hi@wagroad.com within 30 days of delivery. We will arrange an exchange at no additional cost.

7. Order Cancellations

Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, your order may have already been processed and shipped, in which case our standard return policy applies.

To cancel an order, contact us immediately at hi@wagroad.com or +1 (786) 948-2809.

8. Contact Us

For any return or refund inquiries, please reach out to:

  • Email: hi@wagroad.com
  • Phone: +1 (786) 948-2809
  • Address: 1500 N Grant St, Ste N9, Denver, CO 80203, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

This policy applies to all purchases made on wagroad.com. Wagroad reserves the right to update this policy at any time. The most current version will always be available on our website.